Refund and Returns Policy
At KharibaoLi Store (kharibaolistore.com), we are committed to delivering fresh, high-quality products to our customers. Due to the nature of food, spices, dry fruits, herbs, seeds, and other consumable products, our return and refund policy is designed to maintain product safety, hygiene, and customer satisfaction.
1. Return Eligibility
Returns, replacements, or refunds are accepted only if:
- The product received is damaged during transit.
- The product is defective, expired, or contaminated.
- You receive the wrong product.
- The package is tampered with upon delivery.
- Items are missing from your order.
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or partially consumed products.
- Products damaged due to improper storage after delivery.
- Products without original packaging.
- Perishable or consumable goods once opened.
- Products ordered incorrectly by the customer.
- Clearance, sale, or promotional items (unless damaged or defective).
3. Reporting a Problem
To be eligible for a refund or replacement, you must notify us within 24 hours of delivery.
Please send:
- Your Order Number
- Clear photographs of the product and packaging
- An unboxing video (recommended for faster resolution)
- Description of the issue
Email: support@kharibaolistore.com
Requests received after 24 hours may not qualify for a refund or replacement.
4. Damaged, Wrong, or Missing Products
If you receive:
- A damaged product
- An incorrect product
- Missing item(s)
We will, after verification:
- Send a replacement product, or
- Issue a full refund if replacement is unavailable.
5. Refund Process
Approved refunds will be processed to the original payment method.
Estimated refund timelines:
| Payment Method | Processing Time |
|---|---|
| UPI / Wallet | 3–7 Business Days |
| Net Banking | 3–7 Business Days |
| Debit/Credit Card | 5–10 Business Days |
Your bank or payment provider may require additional time to reflect the refund.
6. Replacement Policy
Replacements are subject to product availability.
If the original product is unavailable, you may choose:
- An alternative product of equal value
- Store credit
- Full refund
7. Order Cancellation
Orders may be cancelled only before dispatch.
Once an order has been shipped:
- Cancellation requests cannot be accepted.
- Refunds cannot be issued for shipped orders.
8. Failed Delivery & Returned Orders
If an order is returned because of:
- Incorrect address provided by the customer
- Customer unavailable for delivery
- Refusal to accept delivery
We may deduct applicable shipping and return charges from any refund amount.
9. Contact Us
For return, refund, replacement, or cancellation requests:
KharibaoLi Store
📧 Email: support@kharibaolistore.com
🌐 Website: kharibaolistore.com
Please include your Order Number and relevant photos/videos when contacting us.
10. Policy Updates
KharibaoLi Store reserves the right to modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.
By placing an order on kharibaolistore.com, you agree to this Refund and Returns Policy.